Last Updated: November 2026
MeezanTel hamesha koshish karta hai ke aapko behtareen service faraham kare. Phir bhi, agar aap apni service cancel karna chahte hain, toh hamari Refund Policy darj zail hai:
1. Installation & Setup Charges
Installation charges (taar bichaane aur labor ki fees) Non-Refundable hote hain. Agar hamari team ne aapke ghar/office par fiber cable install kar di hai, toh yeh fees wapis nahi ki jayegi.
Note: Agar aapne advance payment kar di hai aur technical issue ki wajah se hum aapke area mein connection lagane se qasir (unable) hain, toh aapki 100% raqam (amount) wapis kar di jayegi.
2. Monthly Subscription Fees
- Internet packages pre-paid (advance) base par chalte hain.
- Agar aap mahine ke darmiyan mein service cancel karte hain, toh baqi bache hue dinon ki fees refund nahi hogi. Service current billing cycle ke end tak chalti rahegi.
3. Hardware & Router (ONT) Return
Agar aapne MeezanTel se Router ya ONT device khareedi hai ya security deposit karwaya hai, toh refund ke yeh rules apply honge:
- Device 100% theek halat mein, original box aur adapter ke sath wapis karni hogi.
- Agar device physical tor par damage hui (tuti hui ya jali hui), toh security deposit wapis nahi hoga.
- Device wapis receive hone ke baad check ki jayegi aur refund process hone mein 7 se 14 working days lag sakte hain.
4. How to Request a Refund?
Refund ya cancellation ki request darj karwane ke liye aapko yeh steps follow karne honge:
- Apne Customer Portal mein login karein aur "Support" section se "Billing Issue / Cancellation" ka ticket open karein.
- Ya phir hamari helpline par call karein.
- Email ke zariye info@meezantel.com par apni account details send karein.
MeezanTel